Marketing Management

Social Media Community Management

    It’s one thing to search for – and find – your audience on social media channels. Well done, but it doesn’t stop there.


    If a user feels disconnected, they will leave. So, how do you maintain the interest of your audience? The answer: effective, personalised community management.

    Your social media channels should never stagnate. Users want to know that they are part of the business’s community and can feel assured that they belong to a network of like-minded people who share the same interests.

    Community management entails building authentic, long-lasting relationships with both external audience: followers, fans and connections and internal audience: employees, shareholders, partners.

    This function is a pivotal factor in the transition of a generic brand into creating a special brand-to-customer relationship. Therefore, investment in frequent interaction and support is critical.

    The ROI is a loyal customer base that can promote your brand to a broader untapped audience. The power of positive reviews, testimonials and ratings are brand-boosting gold for Google’s algorithms.

    Return to Marketing
    Services offered:
    • Social media audit (Analysis of account pages to improve overall performance)
    • Social media strategy planning
    • Account creation and Content creation
    • Campaign concept creation
    • Tracking implementation
    • Community management
    • Data measurement and reporting

    For more information about our social media community management service…

    please speak to one of our consultants today.

    Your first consultation is free.

    Click Here to speak to one of our consultants

    Head Office, South Africa

    Park Lane West Building, 6th floor, 194 Bancor Avenue,  Menlyn Maine Pretoria, Gauteng, South Africa, 0010


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    C/O Heimdall Ltd, 4th Floor, Office Block C, La Croisette, Grand Baie, Mauritius